How do customers receive order updates?

Partners have the ability to designate if customers will receive order updates from the Partner or the Brand.

1. Share customer email: This option enables Brands to send transactional emails to customers related to their purchased product(s), like order confirmation, shipping, etc. Brands are not allowed to send marketing emails to these customers without the customer opting in. With this option, Partners that have not set up transactional emails are able to use the Brand's method for communication.

2. Don't share customer email: This option means that Partners will hold all communication with the customer. If Partners have transactional emails set up, customers will receive email updates directly from the Partner about their purchased Catalog products. In addition, Partners can elect to receive Brand transactional emails or not by selecting one of the following:

   • Send transactional emails to me: Partners get all updates directly.

   • Don't send transactional emails: Partners don't get any emails from Brands.

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Updating Email Settings

Settings > Selling preferences > Email sharing and select your preferred email settings > click Update and your changes will be saved.