How do customers receive order updates?

Retailers have the ability to designate if customers will receive order updates from the Retailer or the Supplier.

1. Share customer email: This option enables Suppliers to send transactional emails to customers related to their purchased product(s), like order confirmation, shipping, etc. Suppliers are not allowed to send marketing emails to these customers without the customer opting in. With this option, Retailers that have not set up transactional emails are able to use the Supplier's method for communication.

2. Don't share customer email: This option means that Retailers will hold all communication with the customer. If Retailers have transactional emails set up, customers will receive email updates directly from the Retailer about their purchased Canal products. In addition, Retailers can elect to receive Supplier transactional emails or not by selecting one of the following:

   • Send transactional emails to me: Retailers get all updates directly.

   • Don't send transactional emails: Retailers don't get any emails from Suppliers.

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Updating Email Settings

Settings > Selling preferences > Email sharing and select your preferred email settings > click Update and your changes will be saved.