When rolling out a Retailer, we recommend creating an orders FAQ page and incorporating as many of these FAQs into your site as possible to create a seamless customer experience! You should cater these FAQs to your site and the terms you've discussed with Suppliers.
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How do I know if I'm ordering a Partner product?
Example answer: Partner products are identified on the product page under the product description.
How are these products different from [Your Brand]'s items?
Example answer: Partner products are fulfilled and shipped directly from our partners in separate packaging. Please allow [xx] business days for these products to ship.
How do I return a Partner product?
Example answer: Please reach out to our team at [Support Email] and we can help get the process started. Returns must be requested within [your return policy window] of receiving the items. Merchandise is sent back to our partner and will not be accepted at our store.
Will I be charged for the return?
Example answer: Each partner has unique returns policies. Please review the policy linked on the product page or reach out to our team at [Support Email].
How long until I receive my refund?
Example answer: Once our partner processes the return, you can expect to see your return in [your refund window].
Do Partner products ship internationally?
Example answer: Unfortunately partner products do not ship internationally.
How will my order ship?
Example answer: Partner products ship primarily via UPS, USPS, or FedEx. Please refer to your order confirmation email for more information.
How do I know when my order has shipped?
Example answer: You will receive a confirmation email with tracking information once our partner has shipped your product.
What happens if my package is lost or stolen?
Example answer: If you believe your package has been lost or stolen, please reach out to [Support Email].