You and your Suppliers will need to agree on how to handle shipping costs for their products through the proposals workflow. You customize your shipping agreement depending on what you want to charge your customers and what you want to pay your Suppliers. Below is a video overview of how shipping works along with an in depth walkthrough of the 4 different shipping terms Canal offers.
Suppliers dynamic rate
The Supplier’s dynamic rate option allows you to charge your customer the exact same shipping that the Supplier offers on their site. You then pay the Supplier that same amount, passing the money you collected from your customers through to the Supplier to cover their shipping charges. We recommend using this option whenever possible!
*Supplier’s dynamic rate is available for customers using Shopify Plus or higher. If you are using Shopify Basic, you’ll need to upgrade your account to include carrier shipping or switch to Shopify Yearly Billing to gain access. Once you upgrade or switch, please contact us to get access.
You can set flat rates for what you want to charge your customer and pay your supplier. If you want your customer to pay shipping costs that are passed on to the Supplier, you should select the same amount on both sides.
If you want to offer free or lower cost shipping to your customers, but have agreed to contribute $2 per order toward the Supplier’s shipping costs. To do so, you’d select the following.
Flat + dynamic rate
If you want to charge your customer a custom flat rate (for example, $5.99 per order) and pay the Supplier the dynamic rate they offer on their site, you would select custom flat rate for the customer in the left column and the Supplier’s dynamic rate for the Supplier in the right column.
You may want to use this option to maintain a certain customer experience on your site while still agreeing to pay the Supplier based on the rates they maintain on their site.
Note: The inverse of this (Dynamic + Flat rate) is not possible. You cannot select charging the customer the Supplier’s dynamic rate and paying the Supplier a custom flat rate. To charge customers a dynamic rate you must also pay suppliers the dynamic rate.
If you want to offer free shipping to your customer and not pay the Supplier for shipping, you would select custom flat rate on both sides and enter $0 as the amount.