Canal will prompt you to add as much information as possible when onboarding but can always be updated under Settings.
Profile & Account
All information added on this page will be visible to Suppliers on your profile!
- Logo, Banner, & description: You can view what your profile looks like by selecting the "View profile" button above the images you uploaded.
- Brand description: Here you can add a quick summary of who your brand is and what your mission is.
You will add this information during the onboarding flow but you are able to update at anytime on this screen!
- Primary: Canal will reach out to this email for proposals, billing, and orders.
- Additional contacts: This email will be cc'd alongside the primary email for proposals, billing, and orders.
Payment & Pricing
- Payment method: This is how we collect your Suppliers commission and shipping. You can read more about flow of funds here.
- Payment history: You can also find this report under Reports > Payments
- Your plan: Canal offers a variety of plans when working with us and you can see which plan you're currently utilizing here.
Canal gives you the option to send order update emails to your customers on behalf of Suppliers or share customer emails with your Suppliers for them to send transactional emails on their end. Suppliers are not able to send marketing emails to your customers unless they opt in.
Products, Shipping & Orders
- Free shipping contribution: You can select if you want Supplier products to contribute to your free shipping threshold or if you want customers to always pay for shipping on Supplier products.
- Order forwarding delay: You can select any timeframe as low as 1 minute. This delay gives you time to handle customer inquiries, cancelations, or changes before sending the order to your Suppliers backend to fulfill.
- Auto-syncing product data: Here you will select which Supplier product information you want to automatically update when a change is made on the Suppliers end. Note: Any updates made automatically will override any changes you made on this product.