Canal will prompt you to add as much information as possible when onboarding but can always be updated under Settings.
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Profile & Account
All information added on this page will be visible to Suppliers on your profile!
- Logo, Banner, & Description: View your profile by selecting the View profile button above the images you uploaded.
- Brand Description: Add a quick summary of your brand and its mission.
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Contact Information
Add this information during onboarding. You can update it at any time.
- Primary: Main email for receiving proposals, billing, and orders from Canal.
- Additional contacts: Secondary email that will be CC'd on all proposals, billing, and orders from Canal.
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Payment & Pricing
- Payment method: This is how we collect your Suppliers' commission and shipping fees. Learn more about the flow of funds here.
- Payment history: Find this report under Reports > Payments.
- Your plan: Canal offers various plans. See which plan you're currently using here.
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Email Sharing
Canal gives you the option to:
- Send order update emails to your customers on behalf of Suppliers.
- Share customer emails with your Suppliers for them to send transactional emails.
Suppliers are not able to send marketing emails to your customers unless they opt in.
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Products, Shipping & Orders
- Free shipping contribution: Choose if Supplier products contribute to your free shipping threshold or if customers always pay for shipping on Supplier products.
- Order forwarding delay: Select a timeframe (as low as 1 minute) to handle customer inquiries, cancellations, or changes before sending the order to your Supplier's backend for fulfillment.
- Auto-syncing product data: Select which Supplier product information to automatically update when a change is made on the Supplier's end. *Note: Any updates made automatically will override any changes you made to this product.