Catalog's dynamic shipping option requires Shopify's third-party carrier service to be activated. This feature is standard in higher Shopify plans, but you can unlock it on lower plans by following these steps:
- Upgrade your Shopify plan to a higher tier, or switch from monthly billing to annual billing.
- Contact Shopify support and ask them to give you access to the "third-party carrier shipping service." You can reference this Shopify article about the feature in your message.
- Once Shopify has enabled it, reach out to roktcatalogsupport@rokt.com to activate dynamic shipping on your account.