This guide provides clarity on the returns process between Retailers and Suppliers using Canal, outlining the steps involved, system integrations, and refund mechanisms.
How Returns Work
Step 1: Retailer Initiates a Return
- The return process begins when a retailer initiates a return request for a product.
Step 2: Canal Notifies the Supplier
- Canal immediately informs the Supplier with all necessary details, including the order number, SKU (product identifier), and the return tracking number.
- If the Supplier uses Shopify, Canal automatically creates the return within the Supplier's Shopify admin portal.
Step 3: Supplier Receives the Returned Item
- Once the Supplier receives the returned item, they will review and evaluate its condition.
Step 4: Supplier Approves or Rejects the Return
- After evaluation, the Supplier will decide whether to approve or reject the return based on their assessment.
Step 5: Processing Refunds
- If the return is approved, the Supplier will execute the refund.
- Canal will then disperse the refunded funds back to both the Retailer and the Customer accordingly.
Notifications for New Returns
- Suppliers are notified promptly via email and through Canal's in-app messaging whenever a new return request is created.