Promotions let you offer discounts on your products to Partners. This article covers how to create a promotion, understand promotion statuses, and cancel a promotion when needed.
Before you start
Before creating a promotion, keep the following in mind:
- You can run multiple promotions at the same time.
- Each product can only be included in one active scheduled promotion at a time.
- Promotions apply to the products in your catalog at the time of creation. New products added afterward are not automatically included.
Creating a promotion
To create a promotion:
- Navigate to the Promotions tab on your partnership page and select Create promotion.
- Enter a Promotion name.
- Set your schedule. You can start immediately or pick a future date. Leave the dates blank to run the promotion indefinitely.
- Choose which products to include:
- Pick specific products: Add individual products and set a custom discount (price or percentage) for each.
- Apply to entire catalog: Enter a single percentage off and it applies to all variants currently in your catalog.
- Select Save. It may take a moment to process; you'll see a loading state while your promotion is being created.
Once saved, your promotion appears in the Promotions tab with its current status.
Promotion statuses
Each promotion displays a status so you can track where it is in its lifecycle.
| Status | What it means |
|---|---|
| Active | The promotion is live and discounts are being applied to Partner orders. |
| Scheduled | The promotion is set up but has not started yet. |
| Cancelled | The promotion was manually cancelled. |
Cancelling a promotion
To cancel a promotion, select the three-dot menu next to the promotion and select Cancel promotion. Cancellation is permanent. If you want to run the same promotion again, you will need to create a new one.
Frequently asked questions
Can I run multiple promotions at the same time?
Yes, you can have multiple promotions running at the same time. However, each product can only be included in one active promotion at a time. If a product is added to a new promotion, it overrides any existing promotion for that product.
What happens if I select "Apply to entire catalog" and add new products later?
The discount applies only to the products in your catalog at the time the promotion was created. Products added afterward are not automatically included. You would need to create a new promotion to cover them.
What happens if I update the price of a product?
Discount values are fixed at the price set when the promotion was created. Dynamic discounts (where the discount adjusts automatically with price changes) are not available yet but are planned for a future release.
Can I apply further discounts if a product is already on sale?
Yes. If sale price syncing is enabled for your partnership and a product has a strike-through price, you can create a promotion to offer additional discounts on top of the sale price.