The Orders & Returns page is your central dashboard for tracking every customer order containing a Rokt Catalog-powered product. Navigate to Orders & Returns in the left navigation of the Catalog app to access it.
The Orders tab
The Orders tab lists all customer orders that include at least one product sourced through Catalog, sorted by most recent. The badge on the tab shows your total open order count.
Filters
Use the filter bar at the top of the page to find specific orders:
- Search by order #: Enter an order number to jump directly to that order.
- Date range: Narrow the list to orders placed within a specific time period.
- Fulfillment status: Filter by where orders stand in the fulfillment process.
- Partner: Show only orders from a specific Partner store.
- Late orders: Quickly surface orders that are approaching or past their fulfill-by date.
Order columns
Each row in the Orders tab represents a single customer order. Here is what each column shows:
- Order: Your internal order number and the date the order was placed. Select the order number to open the full order detail view.
- Fulfill by: The date by which you need to fulfill the order. A warning icon appears when this date is approaching or has passed.
- Deliver by: The estimated delivery date for the customer, if set.
- Customer payment status: The payment state from the customer's perspective, such as Paid, Refunded, or Partially refunded.
- Fulfillment status: The current shipping status of the order. See the fulfillment statuses section below.
- Product(s): The product name for single-item orders, or a count with a dropdown for orders containing multiple products.
- Partner: The Partner store that sold the order.
- Partner order: The order number from the Partner's system, useful for cross-referencing with your Partner.
Fulfillment statuses
- Fulfilled: The order has been shipped and tracking information has synced to the Partner.
- Canceled: The order was canceled before fulfillment.
Order detail view
Select any order number to open its detail view. This page shows a full breakdown of the order and its fulfillment state.
- Order summary: Subtotal, shipping method and cost, taxes, total, and total paid by the customer.
- Partner section: Shows the Partner name, fulfillment status, and their order number. Select Contact [Partner] to reach out directly. Individual product lines show the SKU, variant, fulfillment date, and a View button to see full product details. Refund confirmations also appear here when applicable.
- Customer details: Customer name, shipping address, and billing address.
- View in Shopify: Select this button in the top right to open the order directly in your Shopify admin.
The Returns tab
The Returns tab lets you monitor the status of any return associated with your orders. You can filter by Partner or Status, and export a full list by selecting Download returns (.csv).
Each row in the Returns tab shows:
- Your order #: Your internal order number for the original order.
- Partner: The Partner store associated with the return.
- Partner's order #: The order number from the Partner's system.
- Date initiated: When the return was opened.
- Tracking #: The return shipment tracking number, if available.
- Status: The current state of the return.
- RMA: The Return Merchandise Authorization number, if applicable.