Your Inbox is where all communication with Partners lives in Rokt Catalog. From proposal activity and order notifications to direct messages, everything flows into one place. Select Inbox from the left navigation to access it.
Navigating your Inbox
The Inbox opens to a list of your most recent conversations. Use the tools at the top of the page to find what you need:
- Search: Search by keyword to find a specific thread.
- Partners: Filter to show only conversations with a specific Partner.
- Unread: Toggle this to surface only unread messages so nothing slips through.
- Partnership status: Filter by the current status of your partnership with a Partner (for example, active or pending).
Each row in the list shows the Partner name, the message subject, a preview of the most recent message, and the date it was sent. Unread conversations appear in bold.
Message types
Your Inbox receives two types of messages:
- Direct messages: Conversations you or your Partners initiate. These include proposal discussions, general questions, and follow-ups.
- System notifications: Automated messages from Rokt Catalog about events that affect your partnerships, such as a Partner leaving the platform or a product change.
Partners may also forward Customer Inquiry threads to you when a customer has a question about a product. These arrive in your Inbox with the subject line "Customer Inquiry" and include the original customer message from the Partner's storefront.
Reading and replying to messages
Select any conversation to open the thread view. Messages are displayed in chronological order, with the Partner's name and timestamp shown for each message. A Partner info panel appears on the right side of the screen for quick context.
To reply, type your message in the Write a message field at the bottom of the thread and select Send. Your reply is routed to the email address associated with the Partner's account.
Composing a new message
To start a new conversation, select New message at the top right of the Inbox. You can also initiate a message directly from a Partner's profile by navigating to Partners in the left navigation, selecting the Partner, and selecting Message.